Client Services

We provide service plans for home automation systems, audio & video distribution and lighting controls for boathouses, homes, cottages and businesses in Muskoka and the surrounding areas.

à la carte $0/mo

Features

  • Remote service hours:
    • 9 am – 4 pm (closed for stat holidays), email, chat
  • On-site hours Mon-Fri 9 am – 4 pm
  • Response time – within 24 hrs
  • Scheduling – next available appointment
  • App control2
  • System upgrade discounts5

Remote and standard advanced support rates:
Bus. hours: $95/hr | After – hours $130/hr

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Seasonal Service – Pricing upon request

Features

  • System updates
  • Cleaning
  • Removal and storage of components if req’d
  • Add to any package for a discount
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Essentials $59.99/mo*

Features

  • Extended remote service hours:
    • 7 am – 11 pm/daily (closed for stat holidays), email, chat1
  • On-site hours Mon-Fri 8 am – 5 pm
  • Response time – same day
  • Priority scheduling – within two business days
  • Annual system checkup
  • Network configuration
  • Proactive remote system monitoring2
  • Password management
  • Power management/surge monitoring2
  • App control2
  • System upgrade discounts5

Preferred advanced support rates:
Bus. hours: $85/hr | After – hours $127.50/hr

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Enhanced $119.99/mo*

Features

  • Extended remote service hours:
    • 7 am – 11 pm/daily (closed for stat holidays), email, chat1
  • Extended on-site hours Mon-Fri 8 am – 6 pm
  • Response time – within 4 hrs.
  • Priority scheduling – within one business day
  • Included on-site support1
  • Semi-annual system checkup
  • Network configuration
  • Network and WiFi monitoring2
  • Proactive remote system monitoring2
  • Password management
  • Power management/surge monitoring2
  • App control2
  • System upgrade discounts5

Preferred advanced support rates:
Bus. hours: $80/hr | After – hours $120/hr

Inquire

Elite $299.99/mo*

Features

  • Extended remote service hours:
    • 7 am – 11 pm/daily (closed for stat holidays), email, chat1
  • Extended on-site hours: 8 am – 6 pm plus evening and weekend appointments available
  • Response time – within 1 hr.
  • Priority scheduling – same or next day
  • Included on-site support1
  • Semi-annual system checkup
  • Network configuration
  • Network and WiFi monitoring2
  • Proactive remote system monitoring2
  • Custom programming changes3
  • Password management
  • Power management/surge monitoring2
  • App control2
  • System licensing included4
  • System upgrade discounts5
  • Loaner equipment6

Preferred advanced support rates:
Bus. hours: $75/hr | After – hours $112.50/hr

Inquire

 

* Most systems. Pricing is reflective of system size and is subject to change upon review of the system. 1) Support – Essentials – 1 hr of remote support every three months. Enhanced – 1hr of on-site & 2hrs of remote support every 3 months. Elite – 3hrs of on-site & 3hrs of remote support every 3 months. 2) Not available for all devices. Additional equipment may be required. 3) Custom programming changes allow for 8 hrs of custom programming annually for changes. 4) System licencing for 4Sight and similar remote access platforms 5) Upgrade discounts available on select equipment 6) Loaner equipment as available during service repairs.

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